Privacy & Support

1. Introduction

Welcome to SkySnap ("we", "our", "us"). SkySnap is a mobile application that helps users discover and identify planets in the night sky using device sensors and GPS data. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We collect the following types of information:

• Device Sensor Data: Accelerometer, gyroscope, and magnetometer (compass) data is processed locally on your device to determine your viewing direction. This data is never transmitted to our servers.
• GPS Location: Your approximate location is used to calculate the positions of celestial bodies in your sky. Location data is processed locally and is only stored if you choose to save your discoveries.
• Account Information: If you create an account, we store your email address and encrypted password through Firebase Authentication.
• Discovery Data: When you detect a planet, we store the planet name, detection time, and approximate location (if permitted) to maintain your discovery history.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide the core sky-scanning functionality of the app
• To maintain your planet discovery history and streak progress
• To sync your data across devices when signed in
• To improve the accuracy of our planet detection algorithms
• To provide customer support

4. Data Storage & Security

We use Google Firebase for secure data storage and authentication. Your data is stored in Firebase's secure cloud infrastructure with encryption at rest and in transit. We do not sell, trade, or rent your personal information to third parties.

5. Third-Party Services

SkySnap uses the following third-party services:

• Firebase Authentication: For secure user account management
• Firebase Firestore: For cloud data storage
• Expo Services: For app updates and push notifications

Each of these services has their own privacy policies, and we encourage you to review them.

6. Children's Privacy

SkySnap is suitable for users of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

7. Your Rights

You have the right to:

• Access your personal data stored in our systems
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Export your discovery history
• Opt out of data collection by using the app without an account

8. Data Retention

We retain your data for as long as your account is active. If you delete your account, all associated data will be permanently removed within 30 days. Local data on your device can be cleared by uninstalling the app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us using the methods listed in the Support section below.

Having trouble with SkySnap? We'd love to help! Choose one of the contact methods below or check our frequently asked questions.

Frequently Asked Questions